1. Scope of Platform Services
   The platform provides users with a range of core services related to cross-border commodity transactions and international order fulfillment. These services may include, but are not limited to, cross-border product trading, international logistics coordination, customs clearance consulting, order tracking support, delivery status updates, and after-sales assistance.

The exact scope, availability, and content of the services shall be subject to the service descriptions, notices, policies, and official announcements published by the platform from time to time. The platform may adjust, optimize, suspend, or update certain services based on business operations, logistics conditions, legal requirements, or market changes.

2. Service Channels
   Users may contact the platform through officially designated service channels, including online customer service, official service email, and service hotline. The platform will provide support, consultation, and assistance through these channels according to the nature of the user’s request and the applicable service procedures.

For order-related matters, users may be required to provide the order number, contact information, transaction details, shipping information, photos, videos, or other relevant materials to help the platform verify the issue and provide an appropriate solution.

3. User Rights
   Users have the right to use and enjoy the platform’s services in accordance with the service terms, transaction rules, product descriptions, and applicable laws and regulations. Users may raise inquiries, complaints, feedback, or suggestions regarding product quality, logistics progress, service experience, payment issues, after-sales matters, or other service-related concerns.

After receiving a user request, the platform will review and handle the matter in accordance with applicable laws, regulations, platform rules, and the specific circumstances of the case. The platform will make reasonable efforts to protect users’ legitimate rights and interests while maintaining fair and orderly platform operations.

4. User Information and Legal Responsibility
   Users shall provide true, accurate, complete, and valid information when using the platform’s services. Such information may include identity information, contact details, transaction information, payment-related information, shipping address, recipient name, telephone number, customs clearance information, and any other materials required for order processing, logistics delivery, customs declaration, after-sales review, or legal compliance.

Users shall be responsible for the authenticity, accuracy, completeness, and legality of the information they provide. If any information is false, inaccurate, incomplete, outdated, or misleading, resulting in order delays, failed delivery, customs clearance failure, return of goods, additional fees, inability to provide after-sales service, or other losses, the user shall bear the corresponding responsibility and legal consequences.

The platform shall not be liable for losses, delays, or disputes caused by incorrect or incomplete information provided by the user, except where otherwise required by applicable law.